FAQ

faq-frequently-asked-questions.png

Due To COVID-19, Some Items In Our Store May Have Longer Processing Times.

We Are Doing Everything In Our Power To Ship Orders As Soon As Possible.

Thank You, Above Rubies Team

 

Q. What payment methods do you accept?

A. We accept PayPal, Visa, MasterCard, American Express & Discover.

Q. Where are you located?

A. Springfield, Missouri USA

Q. Do you wholesale?

A. Yes, please contact us for further information.

Q. Do you ship to P.O. Box addresses?

A. Yes. Additional charges may apply.

Q. Do you ship from overseas/China?

A. No! Some of our products were manufactured in China, but all of our products are shipped from the USA.

Q. Where do you ship to?

A. We only ship to the United States! 

Q. How much is shipping?

A. The shipping price is determined by how much your order totals to.

The shipping rates for the USA are as follows:

0-$20.00 =$4.95 / $20.00 - $40.00 =$8.95 / $40.00-$64.00=$10.95 / $65.00 and up = Free Shipping.

You can also put in your Country, State, City, and Zip Code information on the cart page for a shipping estimate. 

Q. Do you provide tracking numbers?

A. Yes if applicable, we will email them to you when your order has been shipped from our warehouses.

Q. Can I cancel my order?

A. Sorry, there are no cancellations.

Q. Do you have a storefront?

A. Above Rubies Christian Gifts has a retail booth
at Timeless Treasures Flea Market located at:

2743 West Kearney Street Springfield MO 65803

Open 7 Days A Week 10-6

Look for booth #377

Q. I ordered a product then I got an email indicating the product that I ordered is out of stock. What happens now?

A. Once you received the notification email, you will be informed that your purchase will be refunded for the specific out of stock item. You may if you choose to, to substitute with another item of the same price. You will have 24 hours to respond with your choice otherwise you will receive a refund.

Q. Why do items become out of stock when I made my purchase?

A. Reason for this is because our warehouses serve many other businesses as well which will cause an item to become out of stock. We do our best to stay on top of inventory however a product may become out of stock before we can update it in our system.

Q. Do you accept returns?

A. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Q. Am I able to receive a refund for my purchase?

A. There are no refunds except if an item is out of stock in our warehouse at time of purchase. There may be some special circumstances that a refund may be issued depending on the circumstance.

Q. How long do I have to wait to receive my item(s)?

A. Usually it will take 7 – 20 business days, possibly less. Please be mindful of slow shipping due to weather, holidays etc.

Q. Will my items be shipped in different packages or shipments?

A. Yes, We have multiple warehouses, suppliers and fulfillment centers through the USA, therefore orders with multiple items may be shipped from different warehouses and will be received in separate shipments. You will receive an email regarding your order if it is shipped from multiple warehouses. Tracking numbers will be provided once items are shipped.

Q. I placed an order and I only received half of my order. Where is the rest of my order?

A. We have several warehouses throughout the USA where products will be shipped from. Because of that some products may arrive at different times due to being shipped from different warehouses. We do our best to make sure we only offer quality items from great American companies. If you place an order of several different items there will be a great possibility it will be shipped separately from different locations. If this is the case we will inform you via email. Orders will take 48 hours for processing before being shipped out and shipping is normally 7-20 business days depending on which warehouse items are being shipped from.

Q. What do I do if I receive the wrong item(s)?

A. That is mostly unlikely to happen but sometimes human error will occur, please contact us right away and let us know. We will do our best to get the correct item to you.

Q. My item(s) are broken. What do I do now?

A. Most of the time received items are broken due to mishandling during shipment. In this case, please contact the carrier that shipped your item to file a claim. Above Rubies Christian Gifts is not responsible for items received broken via shipment.