FAQ

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Due To COVID-19, Some Items In Our Store May Have Longer Processing Times.

We Are Doing Everything In Our Power To Ship Orders As Soon As Possible.

Thank You, Above Rubies Team

 

Q. What payment methods do you accept?

A. We accept PayPal, Visa, MasterCard, American Express & Discover.

Q. Where are you located?

A. Springfield, Missouri USA

Q. Do you wholesale?

A. Yes, please contact us for further information.

Q: What shipping method do you use?

A. All orders ship via USPS or UPS, and can be tracked on USPS.com or UPS.com.

Q. Do you ship to P.O. Box addresses?

A. Yes.

Q. Do you ship from overseas/China?

A. No! Some of our products were manufactured in China, but all of our products are shipped from the USA.

Q. Where do you ship to?

A. We only ship to the United States, Puerto Rico & Guam.

Q. How much is shipping?

A. The shipping price is determined by how much your order totals to. Enter your State, City, and Zip Code information on the cart page for a shipping estimate. 

Q. Do you provide tracking numbers?

A. Yes we will email them to you when your order has been shipped from our warehouses.

Q. Can I cancel my order?

A. Sorry, there are no cancellations. Once items ordered are processed and sent to our warehouses/suppliers for fulfillment the order cannot be canceled.

Q. Do you have a storefront?

A. No we currently do not, we are only online.

Q. I ordered a product then I got an email indicating the product that I ordered is out of stock. What happens now?

A. Once you have received the notification email, you will be informed that your purchase will be refunded for the specific out of stock item. You can choose to substitute with another item of the same price value. You will have 24 hours to respond with your choice otherwise you will receive a refund. 

Q. Why do items become out of stock when I made my purchase?

A. Reason for this is because our warehouses serve many other businesses as well which will cause an item to become out of stock. We do our best to stay on top of inventory however a product may become out of stock before we can update it in our system. Unfortunately this is beyond our control. ***Also due to COVID-19 our warehouses/suppliers have been working with limited or less staff therefore inventory is not always updated timely.

Q. Do you accept returns?

A. As of 12/22/21 we will no longer accept returns. No Exceptions.

Q. Am I able to receive a refund for my purchase?

A. There are no refunds except if an item is out of stock in our warehouse at time of purchase. 

Q. How long do I have to wait to receive my order?

A. Usually it will take 7 – 20 business days, possibly less. When we receive your order, we place the order directly with our vendor. When the order arrives to us we will package it and ship the order to you the following business day. Please be mindful of slow shipping due to weather, holidays etc. We process orders within 24 hours. Clearance items ship the next business day. 

Q. Will my items be shipped in different packages or shipments?

A. Yes, We have multiple warehouses, suppliers and fulfillment centers throughout the USA. Orders with multiple items may be shipped from different warehouses and will be received in separate shipments. You will receive an "Partially Shipped" email regarding your order if it is shipped from multiple warehouses. Tracking numbers will be provided for multiple shipments once items are shipped.

Q. I placed an order and I only received half of my order. Where is the rest of my order?

A. We have several warehouses throughout the USA where products will be shipped from. Because of that some products may arrive at different times due to being shipped from different warehouses. We do our best to make sure we only offer quality items from great American companies. If you place an order of several different items there will be a great possibility your order will be shipped separately from different locations. If this is the case we will inform you via email. Orders will take 24 hours for processing before being shipped out and shipping is normally 7-20 business days depending on which warehouse items are being shipped from.

Q. I forgot to enter a discount code, can I still receive a discount on my order?

A. Once an order has been placed we can not change it. Please make sure to add any discount code in the "Add Coupon" box on the cart page. Adding coupon codes in the Order Comments box will not apply any discount code to your order.

Q. What do I do if I receive the wrong item(s)?

A. That is mostly unlikely to happen but sometimes human error will occur, please contact us right away and let us know. We will do our best to get the correct item to you.

Q. My item(s) are broken. What do I do now?

A. Most of the time received items are broken due to mishandling during shipment. In this case, please contact the carrier that shipped your item to file a claim. Above Rubies Christian Gifts is not responsible for items received broken via shipment.